The loyalty program on Actopp allow you to obtain loyalty points and to accumulate them after you purchase.
These points are acquired once your order has been shipped, you will receive 10 point per 1 $ spent ( with value higher than 5 $).
You also have the option of acquiring 20 points once you post the comment on the purchased product.
Buy: 1 $= 10 points
Comment: 1 comment = 20 points
You can convert these points at any time, each 100 points to 1$, to be worth on all the products of the site Actopp, even on promotion.
On the payment page, your points will be converted directly into $ to deduct on your purchase.
Please use your points frequently, kindly remind that reset will be on December 31st each year automatically.
For other additional special services welcome to contact the ACTOPP fans club:business-us@actopp.com
ACTOPP reserves the right to amend Bonus Points rules at any time with our sole discretion.
1. Standard Shipping（5-10 working days）（$5）-FREE Over $30
2. Express Shipping（4-6 working days）（$15）-FREE Over $95
3. 3-5 Day Shipping（$20）-FREE Over $125
• What is the address for returns?
5610 Grace Pl Commerce CA 90022 USA.
• Can I return after a week?
Yes. Buyers benefit from a 30-day revocation period from the day customer receive the goods to return the product to the seller for Exchange or Refund without penalty, with the exception of the cost of return, which is your responsibility.
• Can I exchange my order?
Yes. We are happy to accept your exchange within 30 days, as long as it has not been opened, worn, or tampered with.
• Is there a charge for requesting an exchange or return?
Yes, you are responsible for all exchange shipping costs. However exchanges and returns at Actopp.com are always free of charge if the item you received has quality issue. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
• When will I receive my exchange?
All returns or exchanges must be made within 15 days of the e-mail confirming shipment.
Actopp.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
• Once I have exchanged an item, can I return the new item?
Yes. You can return it within 15 days of the e-mail confirming shipment of the new order.
• When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.
1. Any stone falling or color fading within a year is free for maintenance.
2. Customer will be responsible for the shipping fee to send the items back to Actopp.
3. Customer must contact Actopp for the return shipping address when sending back the items.
4. Customer should make sure that items are safely packed before sending them back.Actopp will not be responsible for any lost or stolen items.
5. When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
6. Actopp reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond normal wear as determined by our jewelry professionals.
What payment method can I use to make my purchase?
We offer the following payment methods: Visa, Mastercard and Paypal.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Is it safe to use my credit card on the website?
Yes, the data is transmitted via SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.
We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.
Why you can trust Actopp?
When you pay for orders on Actopp you do not need to share any of your confidential financial details and you're protected by Paypal's money back guarantee.
