FAQ

1.How to change account information?

After logging in, you can see My Account on the bottom left. You can go to Change My Profile to change your email address. Password and shipping information can be changed in the list of Change Password and Contact information.

2.How do I change my email address?

If you want to change the information, you can login your Tbdress account, and you can change it on this page.

3.I can't log in

Please follow the instructions below:

You can check whether your username is the email address which you used for registration or not.

Tbdress.com system maintenance might cause a problem - Please wait 30 minutes and try again.

You need ensure that cookies from www.tbdress.com are accepted in your browser (Internet Explorer or others).

If the above methods still do not work, please contact our customer service, they will help you to resolve the problem.

TIPs: If you're not sure whether the problem is ours or yours, please test logging in with a different set of computer, or try different browsers.

When you registered, you made a mistake which caused that you can't access your account, and you've never made any orders. You’d better to registrant for a new account.

4.Forgot your password

You may reset your password by clicking the "Forgot password?" button on the sign in page. Then go to your email inbox, and reset your password.

5.How to change the order information

As a rule, once the order has been made, the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.

6.Tips for finding your favorite items

In order to find your favorite items, you may refer to the following searching techniques:

1. Please try to enter the key words in the search bar to locate the items you are looking for;

2. Please use the navigation tabs to find your favorite product categories and subcategories;

3. You may also take advantage of the search filters on the left side of our product pages ;

7.Creating reviews

To post your own review on a product, you must have completed purchase of this product. Your review will appear on the product detail page after submission. Here shows how to create a review:

Step 1:Sign into your TBdress.com account and visit "My Account". (Note: You must have completed purchase of the product before creating a review on it.)

Step 2:Click the "My Review" button in the My Account section; then you will see a list of items awaiting your reviews.

Step 3:Choose the item you want to review by pressing the "Write a Review" button on the "My Reviews" page. Rate on a 5-star scale for the item and enter your comment in the box provided.

Step 4:Preview your review and press the "Submit Review" button.

 

 

8.How about the product quality on Actopp.com

Our factory staff have strict standard on professionalism, experience and credibility. We provide you with not only 100% Guaranteed Quality and Service, but also low price. Customers’ satisfaction is our pursuit and we are willing to try our best to give you the best products and service. If you have any suggestions or questions, please do not hesitate to contact our customer service.

9.How can I check my order status

You should sign in first with the correct and the same email address and password as when you make the order. Then click the "My Account" button, and you can view your order status.

10.How to complete an order?

If you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.